Patient Experience & Concerns

Trust UNC Health Lenoir to provide high-quality, patient-centered care to you and your family for a positive patient experience.

Patient Experience Surveys

To gather feedback about our patient care and services, we randomly survey our patients to conduct our patient experience surveys.

We collect patient care experiences at UNC Health Lenoir in areas including:

• Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)
• Outpatient and Ambulatory Surgery Consumer Assessment of Health Care Provider Systems (OAS CAHPS)
• Emergency Department Consumer Assessment of Health Care Provider Systems (ED CAHPS)
• Outpatient Services (Rehabilitation Services, Laboratory Services, Imaging, Cardiopulmonary Services, Wound Care, Center for Nutrition and Diabetes Health, Infusion Therapy)

You may be randomly selected to receive a patient experience survey about UNC Health Lenoir through mail, text or email. Please respond to the survey to help us continue improving your experience.

Concerns or Complaints

UNC Health Lenoir has made a commitment to listen and respond to the needs, concerns, and complaints of our patients and their families.

If you are concerned about the safety and or quality of care received at UNC Health Lenoir, please contact Patient Relations at 252-522-7937.

You also may file a grievance with the state's quality improvement organization:

KEPRO
5201 W. Kennedy Blvd., Suite 200
Tampa, Fl 33609

Phone toll free: 844-455-8708

You may also file a grievance with the following:

NC Division of Health Service Regulation
2711 Mail Service Center
Raleigh, NC 27699-2711

Toll Free: 800-624-3004

Or you may file a grievance with our national accreditation organization:

Office of Quality and Patient Safety
The Joint Commission 
One Renaissance Blvd.
Oakbrook Terrance, IL 60181

Online at www.jointcommission.org, using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website. Fax. 630-792-5636

Medicare Review

You can request a review of the necessity, appropriateness, and quality of your care at UNC Health Lenoir. Call:

Medicare Peer Review Organization
1-800-844-0795

Tricare Regional Review Center
1-844-204-9351